Privacy Policy
Last Updated: 5 June 2026
FoodFx Australia Pty Ltd ("FoodFx", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information collected through the Batch No.5 website and related digital platforms.
This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
batch No.5 is a brand owned and operated by FoodFx Australia Pty Ltd.
If you have any questions about this Privacy Policy, you can contact us using the details provided at the end of this document.
What Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Name
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Business name
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Job title
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Email address
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Phone number
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Postal address
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State or region
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Information relating to your business or foodservice operation
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Product preferences and interests
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Enquiries, feedback, and correspondence submitted through our website
We may also collect non-personal information automatically when you visit our website, including:
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IP address
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Browser type and device information
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Website usage data
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Pages visited and time spent on the site
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Referral sources and website traffic information
How We Collect Information
We may collect information when you:
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Submit an enquiry through our website
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Request samples
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Download product information or marketing materials
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Subscribe to newsletters or marketing communications
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Enter promotions or competitions
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Contact us by phone, email, or social media
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Interact with our website through cookies and analytics tools
How We Use Your Information
We may use your information to:
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Respond to enquiries and requests
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Provide product samples or information
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Process registrations or subscriptions
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Send marketing communications and industry updates
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Improve our products, services, and website experience
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Conduct research and analyse website performance
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Manage customer relationships
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Meet legal and regulatory obligations
We will only use your personal information for purposes that are reasonably related to our business activities.
Marketing Communications
If you subscribe to receive marketing communications, we may send you information about:
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New products and product launches
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Promotions and offers
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Industry insights and trends
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Events, trade shows, and exhibitions
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Company news and updates
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies and Analytics
Our website may use cookies and similar technologies to:
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Improve website functionality
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Analyse website traffic and user behaviour
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Personalise content and user experiences
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Measure the effectiveness of marketing activities
We may use third-party analytics services such as Google Analytics to help us understand how visitors use our website.
Most web browsers allow you to manage or disable cookies through your browser settings.
Disclosure of Personal Information
We may disclose personal information to trusted third parties who assist us in operating our business, including:
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Website hosting providers
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Marketing and email service providers
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CRM and customer management platforms
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IT and technology service providers
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Logistics and fulfilment partners
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Professional advisers and auditors
We require third parties to handle personal information in accordance with applicable privacy laws.
We may also disclose information where required by law or where necessary to protect our legal rights.
Overseas Disclosure
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
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Secure website hosting
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Access controls and password protection
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Data encryption where appropriate
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Regular monitoring and maintenance of systems
While we take reasonable precautions, no method of transmission over the internet is completely secure.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests can be made using the contact details below.
Third-Party Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies separately.
Children's Privacy
Our website is intended for business and professional audiences within the foodservice industry. We do not knowingly collect personal information from children under 16 years of age.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
The latest version will always be available on this website and will include the date of the most recent update.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way FoodFx Australia Pty Ltd handles personal information, please contact us:
FoodFx Australia Pty Ltd
Email: sales@foodfx.com.au
Phone: 1300 003 663
Address: 8 Lipton Drive, Thomastown VIC 3074
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) regarding your privacy concerns.